Shipping & Returns
Shipping and Return Policy
Our custom pre-printed products are available as Pre-Order items. Payment is processed at the time of the order to “hold” your item until it has arrived at our distribution facility for processing. Items may take up to 30 days from the time of order until they arrive at our facility. Please note that the 14-day window for returning an item does not begin until the item has been processed from our distribution facility.
In the even that products are delayed beyond the 30-day window, you will be notified. Orders with multiple items may ship in multiple boxes as products become available to ship. Multiple shipments will not incur additional shipping fees by you.
Our policy is valid for a period of 14 calendar days from the date of shipment. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 14 days has lapsed since the ship date, we can't, unfortunately, offer you a refund.
The following criteria must be met to qualify for a refund:
· Product is defective
· Product is not as described
· Product must be unused
· Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Sale and clearance items
Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
Returns can be mailed to: GMG, llc dba Raise the Flag, 3608 Commerce Street, Arnold, MO 63010. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
If you have any questions about this Policy, please contact us.
This document was last updated on May 20, 2019